ORDERING

  • WHERE TO SHOP

    Our cookies are exclusively sold at TIGERLANDCOOKIES.com

  • ORDER TRACKING

    Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information, track here.

  • TAXES

    To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

  • PAYMENT OPTIONS

    Credit Cards
    We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been placed.


    PayPal
    When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to tigerlandcookies.com.


    Afterpay
    Simply shop and proceed to checkout as usual. At checkout, you will choose Afterpay as your payment method. You will then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.

  • UPDATING ORDERS

    Orders cannot be changed or updated once they are placed as they immediately start processing.


    If you'd like to add another item to your order, please place a new order for the item.

  • ORDER CANCELLATIONS

    We are usually unable to change or cancel an order after you've placed it.

    It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.

    To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

  • CHANGING SHIPPING ADDRESS

    Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

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